RETURNS POLICY

All Returns must be authorised by following the "Returns Procedure" below.

As described in our Refund Policy we do not refund returned products, so please choose carefully.

Authorised returns will result in a replacement product or a credit note. We offer a return policy on products that are classified as one of following:

  • "Damaged in Transit"
  • "Incorrectly Shipped"
  • "Unopened Product"
  • "Faulty Product"

Otherwise, due to the health risks from tampering, all products are considered to be sold on a "No Return Basis".

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, a manufacturer’s warranty or other contract or statute.

Examples of conditions under which we would accept an opened product are:

  • A product "Damaged in Transit"
  • A product that develops a fault due to a cause occurring prior to purchase.
  • A product that could be considered to be of un-merchantable quality.

Please note that events such as

  • Wilful damage
  • Misuse
  • Unauthorised repair or
  • Tampering with a product

may prevent a product being accepted for return.

Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

 

RETURN PROCEDURE

All goods to be returned whether defective or not. You will need to supply the following information, most of which will be on your packing slip or invoice.

Name and contact details of original purchaser.

  • Our reference number
  • Name of product to be returned
  • Date on packing slip or invoice
  • Reason for return
  • Your name and contact details

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to process the return.

The product-shipping carton should be addressed to the following address (unless otherwise directed):

Regul8

9 Waltham Street, Artarmon 2064, Sydney NSW 

 

For "Damaged in Transit" or "Incorrectly Shipped" products, Regul8 will arrange for the product to be picked up for return to Regul8. The method might vary depending on the product.

For all other returns, subject to any rights the customer might have, manufacturer’s warranty or otherwise under contract or statute, the customer is responsible for all costs associated with return of the product to Regul8 and Regul8 will not pay or reimburse any associated costs.

Rehgul8 recommends that products returned by post be sent by registered or certified mail. Regul8 accepts no responsibility for loss or damage occurring in transit on return to Mr Vitamins.

If a product is not "Damaged in Transit" or otherwise returnable under this Returns Policy and is not returned to us in the original unopened packaging, it may be returned to you at your cost.

If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, Regul8reserves the right to refuse any returns that: are incomplete or missing parts; or are not returned in their original packaging, show signs of physical damage to the product or its packaging. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

DAMAGED IN TRANSIT PRODUCT

In the event that you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from Regul8 to you - you should: refuse to accept delivery of the product, direct the courier to "Return goods to sender" and notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure). To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned to Regul8 within seven days of purchase. If it is reasonably determined by Regul8 that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

For products, which are determined by Regul8 to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

INCORRECTLY SHIPPED PRODUCT

In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product"), you should notify our Customer Service staff immediately upon receipt of the product. If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).

For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Regul8. If it is found by Regul8 that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

UNOPENED PRODUCT

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances, Regul8 can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Regul8.

You must contact our Customer Service staff within seven days of shipping of the product; otherwise, we cannot authorise a return. You will need to package and address the product for return in accordance with the above procedures (see Return Procedure). You will need to arrange for return delivery of the product to the address listed in the above procedures. Regul8 will not pay nor reimburse any costs associated with a customer-organized shipment of "Unopened Product".

For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery. If it is found by Regul8 that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

FAULTY PRODUCT

In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under the "Damaged in Transit Product" procedure above. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

If a manufacturer offers to accept opened product for return, then we will honour the manufacturer’s returns policy where it involves us as the retailer. The manufacturer’s returns policy will direct you to either: - Return the product directly to the manufacturer, its agent or a third-party service provider; or Return the product to the retailer from whom the product was originally purchased.

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.

If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service staff at least seven days before the expiration date specified by the manufacturer; otherwise, the return may not be authorized in some circumstances. You should provide any additional information that may be required under the manufacturer’s returns policy. Where possible (and to the extent consistent with the manufacturer’s returns policy), you will need to package and address the product for return in accordance with the above procedures (see Return Procedure) and you will need to arrange for return delivery of the product to Regul8 at the address listed in the above procedures.

Regul8 will not pay or reimburse any costs associated with a customer-organized shipment unless it agrees to do so or is required to do so under this Returns Policy. The product should be received by our warehouse within the period specified by the Manufacturer; otherwise, the return may not be authorised in some circumstances.

For products which are validly returned under a manufacturer's return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery. If the product has not been validly returned under a manufacturer’s return policy (or any other policy described in this Returns Policy), it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

 

NO RETURN BASIS 

The term "No Return Basis" means that, unless the product is "Damaged in Transit", "Incorrectly Shipped" or otherwise returnable under a manufacturer’s warranty or other contract or statute, the product will not be accepted for return. Examples of products sold on a "No Return Basis" include: All health supplements Products with a "No Return" label. Products specially ordered for a customer. Product listed on the packing slip or invoice as "No Return".

Examples of conditions under which we would accept "No Return Basis" product are: "Damaged in Transit" product. Product that could reasonably be considered to be of un-merchantable quality.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

 

REFUNDS POLICY

We do not refund returned products so choose carefully. Authorised returns will result in a replacement product or a credit note. The only exclusions to this refund policy are for goods not yet shipped where a bought product cannot be sourced within a reasonable amount of time from the manufacturer.

 

PROCESSING CREDITS

A credit note will normally be issued within seven days of us receiving the goods returned in accordance with this Returns Policy, with the exception of goods that are not obviously faulty and may require testing. Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued. The credit note that is issued can then be used as a payment against future purchases. In some circumstances, we may elect that a replacement product or repair is sufficient remedy instead of a credit note. This election will be at our sole discretion but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes. If we elect to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.

 

 

ORDER SHIPPING INFORMATION

When will my order be dispatched?

Our team endeavours to provide SAME DAY DISPATCH ON AUSTRALIAN ORDERS RECEIVED BY 2PM ON ANY BUSINESS DAY, if the products are currently in stock.

Please note during times of very high demand we occasionally may not be able to dispatch all orders on the same day. If that occurs, we will ensure they are dispatched the following more instead. We appreciate your understanding.

Once your order is dispatched from our warehouse, the delivery time to reach your address will depend on Australia Post delivery schedule to your area. Orders 

If you live in a capital city and order by 2pm, you can receive your order the next day if you opt for Express delivery at the checkout.

 

Authority to leave

We recommend that your parcel is signed for at the time of delivery. You can also request Australia Post leaves your parcel in a secure location at your delivery address - this will be at your own risk. Where the address is unattended, a note will be left indicating pickup details at a nearby Post Office.

Goods picked up at the Post Office will still need to be signed for, by anyone who can provide proof that they live at the delivery address or are authorised to do so.  

 

Shipping Charges

Regul8 shipping charges include postage and handling costs.

We always strive to keep shipping costs to a minimum, if however, items are very heavy or bulky we reserve the right to charge for additional shipping costs.

Customers are responsible for paying any charges incurred from a refused shipment and unclaimed goods. 

 

Delivery Times

Regul8 uses Australia Post as our delivery partner. Your estimated delivery timing will depend on your delivery address and how far away it is from our Sydney metro-based warehouse.

We recommend that you choose a delivery address where someone will be available to accept the delivery, such as a work address.

If no-one is home to accept the delivery, the parcel will be left if there is a safe place to do so. If no safe spot is available to leave the parcel, such as is the case with apartment blocks, your parcel will be taken to the local Post Office for pickup.

You should receive an email from Australia Post to let you know which Post Office you can collect your parcel from. If you include your mobile number at the checkout, you may also receive delivery updates via SMS as well as email.

 

Out of Stock Items

Sometimes an item in your order may be out of stock. We will do our best to contact you so that you can decide whether to wait until your complete order is ready before shipping. If more than one shipment is made, additional freight charges may be applicable.